Right of return
This article shall apply only if the customer is a natural person who is not acting in the exercise of his profession or business. Business customers therefore do not have a right of withdrawal. Customer has the right to dissolve the distance-closed agreement with SedumPlaza within 14 calendar days after receipt of the product, without giving reasons. The period begins the day after the customer, or a third party designated by him in advance, which is not the carrier, has received the product, or: If customer in one order has ordered multiple products: the day when customer, or a third party designated by him, has received the last product.
If the delivery of the product consists of several shipments or parts; the day on which the customer, or a third party designated by him, receives the last shipment or the last part.
In case of agreements for regular deliveries of products during a certain period of time: the day on which customer, or a third party designated by him, has received the first product. Only the direct costs for the return shipment will be at the expense of the Customer, Customer must therefore bear the return costs himself. If these costs are higher than the regular postal rate, SedumPlaza will give an estimate of these costs. Any costs paid by the Customer for dispatch and payment of the product to the Customer will be refunded on return of the whole order to the Customer.
Within the withdrawal period referred to in paragraph 1, Customer shall handle the product and its packaging with care. Customer shall only open the packaging and use the product insofar as this is necessary to inspect the nature, characteristics and operation of the product. The basic principle here is that this inspection may not go any further than the Customer would be able to do in a physical shop.
Customer shall only be liable for depreciation in value of the product resulting from a manner of handling the product that goes beyond what is permitted in the previous paragraph.
The Customer may dissolve the Agreement in accordance with section 1 of the time limit stated in this Article by sending the model form for withdrawal (digitally) to SedumPlaza, or by otherwise unambiguously notifying SedumPlaza that he is cancelling the purchase. In the case of a digital notification, SedumPlaza will confirm receipt of the notification. After dissolution, the customer has 14 days to return the product. It is also possible to return the product directly within the cooling-off period stipulated in section 1 of this article, provided that the model form for withdrawal or other unequivocal declaration for withdrawal is enclosed.
Products can be returned to:
Sums already paid by the customer (in advance) will be refunded to the customer as soon as possible, but no later than within 14 days after dissolution of the agreement, in the same way as the customer paid for the order. If the customer has chosen a more expensive method of delivery than the cheapest standard delivery, SedumPlaza does not have to refund the additional costs of the more expensive method.
Unless SedumPlaza offers to collect the product itself, SedumPlaza may delay repayment until SedumPlaza has received the product or until the customer proves that he has returned it, whichever comes first.
Information on whether or not the right of withdrawal applies and on any desired procedure shall be clearly stated on the website in good time prior to the conclusion of the contract.
The right of withdrawal does not apply to:
Products that have been created by the entrepreneur in accordance with the consumer's specifications.